# CrossCountry Rails at Bottom of Satisfaction

Page: https://stenobird.com/podcast/aberdeen-news-today-2-min-the-daily-news-now-7613907/crosscountry-rails-at-bottom-of-satisfaction
Text version: https://stenobird.com/podcast/aberdeen-news-today-2-min-the-daily-news-now-7613907/crosscountry-rails-at-bottom-of-satisfaction.md
Podcast: [Aberdeen News Today | 2 Min | The Daily News Now!](https://stenobird.com/podcast/aberdeen-news-today-2-min-the-daily-news-now-7613907)
Published: 2026-06-18T09:26:09+00:00
Episode link: https://api.fastcast.ai/audio/6701670c-f1b8-4580-9668-1ea303b29b91.mp3
Audio file: https://api.fastcast.ai/audio/6701670c-f1b8-4580-9668-1ea303b29b91.mp3
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JSON: https://stenobird.com/v1/public/podcasts/aberdeen-news-today-2-min-the-daily-news-now-7613907/episodes/crosscountry-rails-at-bottom-of-satisfaction
Duration seconds: 102

## Resource

CrossCountry trains are in last place in the UK’s latest passenger satisfaction survey, with just 79% of riders happy — the worst score among all operators. Passengers are especially frustrated with delay handling (only 46% satisfied) and overcrowding, while good delay management can turn 90% of travelers into satisfied customers. In contrast, Hull Trains and LNER shine with 90%+ satisfaction. Disabled passengers also report lower satisfaction, highlighting a critical gap. CrossCountry admits the results are disappointing and is rolling out fixes — including train refurbishments, timetable tweaks, and crowd management — pledging to improve accountability and service. Support the show: Get a discount at https://solipillow.com/discount/dnn. Advertise on DNN: advertise@thednn.ai This is an automated, high-level news summary based on public reporting. Report issues to feedback@thednn.ai. View sources & latest updates: https://sources.thednn.ai/3db9c719b2c15596

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## Transcript

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