Episode
Believability: The Secret to AI Adoption in Learning
- Published
- Oct 15, 2025
- Duration seconds
- 2614
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Summary
Artificial Intelligence is transforming corporate learning, but not every organization is doing it in ways that employees actually trust. In this episode of Workplace Stories, we talk with Peter Manniche Riber, Digital Learning & AI Leader, about how his team built AI-powered learning tools that employees truly believe in. From creating the “Dilemma Coach” and “IDP Coach” to redefining personalization and data privacy, Peter demonstrates what happens when innovation is combined with practicality, and why sometimes the smartest move is to build, rather than buy. You will want to hear this episode if you are interested in... [00:00] Why “believability” is the key to AI adoption. [04:50] How Novo Nordisk’s “Dilemma Coach” and “IDP Coach” came to life. [09:00] Why less data, and the right data, creates better personalization. [17:00] Balancing privacy, ethics, and personalization in AI learning. [25:30] Working with works councils and data regulators early. [33:00] Scaling learning equity and access across global teams. [39:40] What AI means for strategic workforce planning. [41:30] Peter’s advice for L&D leaders ready to experiment with AI. The Power of “Believability” in AI Learning At Novo Nordisk, Peter’s team coined a simple but powerful concept, believability. It means people will only engage with AI tools if they recognize themselves and their context in the experience. Through hundreds of user tests, they found that when an AI response feels personal and relevant, adoption skyrockets.Rather than hoarding corporate data, they ask employees directly about their goals, challenges, and career aspirations. This approach not only keeps data secure but also ensures every interaction feels real, human, and trustworthy. Why Novo Nordisk Built Its Own AI Tools When i…