Episode
214: ‘Partnering with AI to Solve Knowledge Problems’, with Todd Henderson and Christopher Parsons
- Podcast
- TRXL
- Published
- Dec 2, 2025
- Duration seconds
- 6035
- Processing state
not_requested- Canonical source
- https://trxl.co/214
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Summary
In this special partner episode, Todd Henderson and Christopher Parsons join the podcast to talk about what it really takes to build a learning culture inside an architecture firm—one that actually sticks, scales, and improves project delivery over time in this final installment of the KM 3.0 series. Drawing from Todd’s background in Lean, Scrum, and healthcare design—as well as Chris’s leadership in knowledge management, intranets, and now AI-enabled search—the conversation goes straight to the operational reality: how people learn, how they share what they know, how they improve, and why many firms fall short. The episode explores the evolving role of AI-augmented KM, the importance of making institutional knowledge searchable, the value of intranets that don’t die on the vine, and how learning management systems give firms a real advantage in consistency and quality. Todd also breaks down practical strategies for coaching teams, supporting project managers, and turning continuous improvement into a repeatable habit rather than a once-a-year aspiration. _____ About the KM 3.0 Series This episode concludes a seven-part, in-depth series created in partnership with Knowledge Architecture, designed to give the AEC industry a comprehensive, modern framework for knowledge management. Across these seven conversations, leaders from operations, digital practice, learning & development, and technology share what’s actually working inside their firms—and how they’re using KM, AI, intranets, and training systems to move from isolated expertise to firm-wide capability. The result is a robust, openly accessible resource for anyone in AEC looking to build or modernize a KM program. Whether you’re starting from scratch or leveling up an existing initiative, the KM 3.0 series del…