Episode
Donald Miller On How To Communicate In Times of Crisis
- Podcast
- Tony Robbins Podcast Daily
- Published
- Jul 27, 2026
- Duration seconds
- 278
- Processing state
not_requested- Canonical source
- https://traffic.megaphone.fm/VG6647931734.mp3
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Summary
Donald Miller is a storytelling expert, founder of StoryBrand, CEO of Business Made Simple, author and speaker – and he’ll share with you the two most essential aspects of communication in times of crisis. Communication is a trait of great leaders, and in times of uncertainty, it becomes more important than ever. From Nelson Mandela inspiring a revolution during dark times to Indra Nooyi’s famously “straight-shooting” style when she took over Pepsi Co. with uncertain prospects, effective crisis leadership depends on the ability to communicate. Learn more about how you can develop your crisis leadership skills at https://www.tonyrobbins.com/career-business/crisis-leadership-skills. Communication in times of crisis is more than talking. Anyone can talk – leaders know that communication isn’t about talking, but about reassurance, demonstrating confidence and articulating a plan of action. There’s a reason that during times of stress, the president holds a press conference every day, regardless of whether there have been new developments. An authoritative presence alone can calm people. Combine that with the tips in this video, and you have a recipe for success in times of stress. In this video, Donald explains why clear, specific and frequent communication is vital in a crisis – and shares actionable tips on how you can provide it. He also shares the two most important things to communicate, every time you communicate: empathy and competency. Tell them you understand. Then tell them your plan. This works for both employees and customers, addressing their concerns, relieving their pain points and turning them into raving fans. What’s your plan? As a leader, you need to be prepared for any circumstance, including economic downturns, crises, your exit from the company and mo…