Episode
Episode 129: Why Kindness Isn't a Nice to Have with Dr. Nicki Macklin
- Published
- Feb 23, 2026
- Duration seconds
- 3841
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Summary
In this episode of The Workplace Podcast, William Corless speaks with Dr. Nicki Macklin about the strategic power of organisational kindness. Often dismissed as “soft,” kindness is frequently misunderstood in leadership. But research featured in Harvard Business Review - co-authored with Amy Edmondson and Thomas Lee - shows the opposite: kindness drives performance. In this conversation, they explore: Why kindness is not the same as niceness The real cost of workplace incivility How managers lose up to seven weeks a year dealing with poor culture How to measure kindness using metrics you already track This is a practical, research-backed discussion for leaders who want to balance performance with humanity — and understand the real business case for culture.