Episode
#304: How In-Room Tablets Are Increasing Guest Engagement & Unlocking Revenue | with Kevin Bidner
- Podcast
- The Modern Hotelier
- Published
- Jul 2, 2026
- Duration seconds
- 1153
- Processing state
not_requested- Canonical source
- https://themodernhotelier.com/episode/304
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Summary
In this special HITEC episode of The Modern Hotelier , David Millili and Steve Carran sit down with Kevin Bidner, Founder and CEO of HCN (Hotel Communication Network), to discuss how in-room tablets are reshaping the guest experience and driving new revenue opportunities for hotels. Kevin shares HCN's journey from startup to industry leader, explaining why guest room tablets are becoming an essential communication platform for hotels. The conversation explores how interactive tablets improve guest engagement, increase room service revenue, reduce operational costs, and create personalized experiences through AI-powered concierge services. Kevin also reveals HCN's innovative revenue-sharing model that allows hotels to deploy tablets at no upfront cost while earning recurring income through network promotions. Key Topics: HCN's growth and acquisition of Crave Why in-room tablets outperform hotel apps Increasing ancillary revenue and operational savings HCN's free-to-hotel revenue-sharing model The future of hospitality technology showcased at HITEC Watch the FULL EPISODE on YouTube: https://youtu.be/9xA-wYZ5DGk Links: Kevin on LinkedIn: https://www.linkedin.com/in/kevinbidner/ The Hotel Communication Network Inc.: https://hcn-inc.com/ For full show notes head to: https://themodernhotelier.com/episode/304 Follow on LinkedIn: https://www.linkedin.com/company/the-.. Join the conversation on today's episode on The Modern Hotelier LinkedIn page Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.