Episode
How Hospitality Leaders Build Calm and Resilient Teams
- Published
- Apr 7, 2026
- Duration seconds
- 1816
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Summary
When service pressure builds, leadership matters more than ever. In this episode, Michelle Pascoe speaks with Damien Schofield about resilience, calm leadership, communication and team connection in high-pressure environments. Drawing on his experience across security, military support and the Younger Heroes program, Damien explains why teams look to leaders for tone, stability and trust when things get tough. For hospitality and registered club leaders, this episode offers practical insight into how customer service, staff culture and visible leadership shape team performance and community impact. From supporting people under pressure to building stronger internal culture, the conversation shows that connection starts inside the team before it is ever felt by customers. This is a powerful episode for venue leaders who want to create calm, capable teams and stronger community reputation through leadership that is steady, human and values-led. If you enjoyed this episode: ⭐ Follow the podcast on Spotify⭐ Share this episode with a hospitality leader⭐ Leave a review to help more hospitality professionals discover the show Connect with Michelle 🌐 Website: https://www.michellepascsoe.com💼 LinkedIn: https://www.linkedin.com/in/michellepascoe🎧 Podcast: The Michelle Pascoe Hospitality Podcast Michelle is a customer experience strategist, speaker, and leadership consultant who helps hospitality organisations transform service culture, strengthen leadership capability, and build teams that deliver exceptional customer experiences. Connect with Damien 🌐 Website: https://theyoungerheroes.org/