Episode
383 - Why Veterinary Client Trust Feels Different in 2026
- Published
- Mar 5, 2026
- Duration seconds
- 1659
- Processing state
not_requested
Actions
POST https://stenobird.com/v1/public/podcasts/the-cone-of-shame-veterinary-podcast-1191328/episodes/383-why-veterinary-client-trust-feels-different-in-2026/transcription-requests
Idempotently request low-priority transcript generation for this episode.GET https://stenobird.com/podcast/the-cone-of-shame-veterinary-podcast-1191328/383-why-veterinary-client-trust-feels-different-in-2026.md
Read the agent-friendly Markdown representation of this episode resource.
Summary
Dr. Jules Benson, BVSc, MRCVS, founder of Tapetum Lucidum Consulting, tackles one of the biggest questions facing veterinary medicine right now, why trust in veterinarians feels more fragile than ever. Fresh off a conference, he and Dr. Andy Roark explore how corporate growth, changing client perceptions, and rising costs are reshaping veterinary client trust and the perceived value of care. They dig into relationship-centered care, the importance of authentic practice values, and how evidence-based veterinary medicine, including spectrum of care and real-world outcome data, can help teams communicate options clearly and confidently. You will walk away with a deeper understanding of how trust is built in the exam room, why transparency and authenticity matter more than ever, and how leveraging evidence can strengthen both client relationships and long-term veterinary sustainability. Gang, let’s get into this episode! https://illuminate.vet/ Jules Benson on LinkedIn Dr. Andy Roark Newsletter Dr. Know-It-All Card Game Dr. Andy Roark Charming the Angry Client Team Training Course Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark Dr. Jules Benson is the Principal at Tapetum Lucidum Consulting and the 2025 Chair at the Veterinary Innovation Council (VIC). With over two decades as a practitioner, industry executive, strategist, and data and technology leader, his focus lies in identifying and applying innovation that can improve the lives of pets, pet families, and veterinary healthcare teams. Mentioned in this episode: Office Hours w/ Dr. Andy Roark Inside the Uncharted Veterinary Community, Dr. Andy Roark hosts Office Hours where veterinary leaders can bring real-world challenges and get practical guidance from someone who understands the realities…