Episode
How Artera Uses Agentic AI to Transform Patient Experience in Healthcarev
- Podcast
- The Beat
- Published
- Jul 20, 2026
- Duration seconds
- 1370
- Processing state
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Summary
On today’s episode, host Sandy Vance chats with Guillaume de Zwirek, CEO & Co-Founder of Artera. Artera is pioneering a new category in healthcare AI by pairing its agentic platform with dedicated AI Service Squads that build custom solutions directly alongside healthcare providers, solving urgent workflows from day one. With over a decade of experience, 2 billion annual patient interactions, and 1,000+ healthcare organizations served, Artera is proving that the future of healthcare AI isn't just about the technology. It's about having the right builders working directly with providers to strengthen how they communicate and care for patients. Healthcare organizations are under pressure to improve patient experience while reducing administrative burden and staffing challenges. In this episode of The Beat AI Series, Sandy Vance sits down with Guillaume de Zwirek, CEO and Co-Founder of Artera, to discuss how agentic AI is transforming patient engagement across the healthcare journey. From scheduling appointments and managing referrals to automating complex patient communications, Guillaume explains why AI is about far more than chatbots. He shares how Artera has evolved over the past decade, why healthcare organizations need a security-first approach to AI, and how intelligent automation is helping providers deliver better patient experiences while improving operational efficiency. Whether you're a healthcare executive, CIO, digital health leader, or AI innovator, this episode offers practical insights into what it really takes to deploy AI successfully in healthcare.