Episode
How Vouched Is Helping Telehealth Providers Verify Patients Without Losing Them
- Podcast
- The Beat
- Published
- Apr 21, 2026
- Duration seconds
- 1348
- Processing state
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Summary
In this episode, host Sandy Vance chats with Matthew Stern, the CEO at MyStart Health, and Nick Mortek, Strategic Consultant at Vouched. They have a practical and energizing conversation about one of the most underestimated problems in telehealth: patient identity verification. Matt built MyStart Health to help patients access GLP-1 medications and other telehealth services, only to discover that a clunky ID upload process was costing him nearly 28% of his patients before they ever got started. Nick and the Vouched team solved that problem in under a month and delivered a 40% net impact to the business. If you are building or running a telehealth product and wondering why your funnel is leaking, this episode has the answer. Telehealth funnels bleed revenue at identity verification. Telehealth provider MyStart Health boosted patient intake through passive identity checks with Vouched identity verification, keeping high-intent buyers on their platform.