Episode
How AI Voice Scams Turn Personal Phones Into a Business Risk
- Podcast
- Tech Talks Daily
- Published
- Jul 18, 2026
- Duration seconds
- 1090
- Processing state
not_requested- Canonical source
- https://techtalksnetwork.com/
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Summary
Can you still trust an incoming phone call when AI can imitate a familiar voice, personalize the conversation and target information specifically to you? In this episode, I speak with Alex Quilici, CEO of YouMail, about how artificial intelligence is changing phone fraud and why the personal devices carried by employees are becoming part of the corporate attack surface. Alex explains how YouMail uses data from its consumer call-protection service to identify scam behavior, understand the type of fraud taking place and connect those patterns with the phone numbers involved. Advances in large language models have improved this analysis, but the same technology is also helping criminals build far more convincing campaigns. Generic robocalls are being replaced by personalized conversations designed to extract information, impersonate trusted people and manipulate victims. Fraudsters can use AI throughout the attack chain, from identifying targets and analyzing stolen data to generating dialogue and adapting an approach during the call. Alex argues that attackers have adopted these capabilities faster than many defenders expected because successful fraud produces an immediate financial return. The conversation also examines why voice biometrics can no longer be treated as sufficient proof of identity. As voice-cloning tools improve, companies may need to combine multiple forms of authentication and move sensitive communications into trusted applications. A call received through a banking app, for example, could give the customer greater confidence that the caller really represents their bank. For businesses, the risk extends beyond company-managed technology. Attackers can identify where someone works, learn about their role and contact them through a personal phone that ma…