Episode
Stop Obsessing Over Email: The Real Levers for Subscription Retention
- Published
- May 5, 2026
- Duration seconds
- 2002
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Summary
Josh Tay has spent years in retention at Common Thread Co., No Limit Email, and now as VP of Strategy at Chronos Agency — and his take on email might surprise you. What we cover: Why email is a secondary channel, not the starting point for subscription growth The three real levers that move the needle: front-end offers, retention, and upsells How to think about causation vs. correlation when brands see churn spikes from email Why LTV is really about acquisition capacity, not profit for profit's sake How siloed growth and retention teams hurt subscription performance The membership models non-consumable brands (jewelry, apparel) are using right now Welcome kits and starter kit offers that actually drive commitment Guest: Josh Tay LinkedIn: https://www.linkedin.com/in/josh-tay/ Subscribe to our newsletter for weekly doses just like this one: https://newsletter.thesubscriptiondoc.com