Episode

The Psychology and Liability of Chatbots

Podcast: SHIFT
Published: Dec 10, 2025
Duration seconds: 2137
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Summary

What happens when machines start telling us what we want to hear—and when users start depending on them for emotional connection? Join us for a live conversation about the psychology and liability of chatbots. We Meet: Meg Marco is Harvard Berkman Klein Center’s Senior Director of the Applied Social Media Lab. New York Times Tech Reporter Kashmir Hill is also the author of YOUR FACE BELONGS TO US. Jordi Weinstock is a Senior Advisor to Harvard’s Institute for Rebooting Social Media. Credits: This episode of SHIFT was produced by Jennifer Strong with help from Emma Cillekens. It was mixed by Garret Lang, with original music from him and Jacob Gorski. Art by Meg Marco.