Episode
Ep. 590 - Wellbiz Brands COO Ankin Laysha - How to Instantly Upgrade Your Multi-Brand Operations
- Published
- Jun 23, 2026
- Duration seconds
- 3473
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- https://cooalliance.com/podcasts/
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Summary
What does it truly take to lead five powerhouse brands… and keep every single customer and franchisee loyal? In this candid conversation, Ankin Laysha, COO of Wellbiz Brands , reveals what most COOs miss about operational scale, brand integrity, and building elite franchise teams that actually deliver. If you think brand consistency is just a checklist and that operations is paperwork, think again. From the brutal realities of breaking into the executive suite as a female leader to the battle of standardization versus brand magic, Ankin cuts through the noise on what works now. Tune in or miss the proven moves that keep 700+ franchises competitive. If you want to avoid getting left behind and hear the realities other execs won’t share, this episode is your advanced playbook. Listen today and don’t settle for surface-level leadership. Timestamped Highlights 00:58 – Why female leadership is finally taking over the executive suite 03:01 – The unexpected advantage of running five brands at once 06:23 – The overlooked tools behind flawless brand consistency 09:53 – Brutal truth: franchisee complaints vs. customer reality 13:59 – The hard lesson on platform thinking and brand magic 17:00 – The moment in-the-field leadership unlocked real innovation 20:36 – What working front desk taught her about operational blind spots 30:10 – How surprise and delight moments quietly crush the competition 40:08 – The fast-track strategy for building trust with frontline teams 53:04 – AI’s real role in service businesses (and where human connection wins) About the Guest Ankin Laysha is the Chief Operating Officer of Wellbiz Brands, overseeing 700+ franchise locations across Drybar, Elements Massage, Amazing Lash Studio, Radiant Waxing, and Fitness Together. With a track record in multi-unit…