Episode
Agentic AI: The Realization Phase of Retail Commerce
- Podcast
- RETHINK RETAIL
- Published
- May 4, 2026
- Duration seconds
- 1241
- Processing state
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- https://soundcloud.com/rethink-retail/agentic-ai-the-realization
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Summary
Beyond Vanilla AI: The Era of Agentic Commerce The retail industry has moved past experimentation. We are now in the realization phase where AI agents deliver frictionless, store-like expertise to digital channels. Vic Miles from Microsoft and Crispin Lowery of Rezolve AI join Jeremy Goldman to discuss why the early adopter advantage is now a requirement for brand survival. Key Discussion Points: - The Expertise Bridge: How agents bring the nuance of an in-store associate to the digital checkout. - The Tesla Analogy: Why retail tech is shifting from rigid engineering to fluid, software-first experiences. - Personalization as a Killer App: Using AI to move from broad demographics to solving singular problems for individual shoppers. - Choosing the Right Foundation: Why no-hallucination platforms and transparent brand voice control are the new vendor table stakes. Stop managing metrics. Start mastering the human experience.