Episode
Building a Company Clients Remember
- Podcast
- Remodelers On The Rise
- Published
- Jul 30, 2026
- Duration seconds
- 3547
- Processing state
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Summary
Great client experiences don't happen by accident. They're built through dozens of intentional decisions before, during, and after every project. This week, Kyle sits down with Darin Kuns of DK Construction to share how his team has intentionally designed an experience that stands out. From customer confidence checkups and post-project interviews to thoughtful job site standards and small gestures that make clients feel valued, Darin explains how the little details create lasting trust. If you're looking for practical ideas on building a company people can't wait to recommend, this episode is packed with ideas you can start using right away. Want to keep in touch with past clients and prospects without the hassle of writing content yourself? That’s exactly what Remodelers AutoPilot does — each month you get a done-for-you email newsletter and social media posts, ready to send. Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit Remodelersontherise.com today and take your remodeling business to new heights! Key Takeaways Fix pre-construction bottlenecks Improve planning before production Delegate to increase capacity Track client confidence Create memorable client experiences Gather post-project feedback Set clear job-site standards Recognize and support employees Chapters 00:00 Introduction and Episode Context 00:33 Celebrating 400 Episodes and Guest Suggestions 01:02 Highlighting Todd DeWalt and Construction Leading Edge 01:48 DK Construction's Market and Business Focus 02:11 Identifying Business Heartburns and Bottlenecks 03:07 Addressing Capacity and Process Challenges 04:22 Strategies for Smoother Project Handoffs 05:15 Handling Change Orders and Project Variances 06:04 Time Management and Capacit…