Episode
From Guesswork to Process: Modern Diagnostic Strategies for Auto Repair Shops [RR 1093]
- Published
- May 26, 2026
- Duration seconds
- 2015
- Processing state
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Summary
Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode Recorded live at the 2026 TST Big Event, Carm Capriotto sits down with automotive trainer Ken Zanders to discuss the importance of ongoing technical education, building efficient diagnostic processes, and adapting to rapidly evolving vehicle technology. Ken explains why too many shops still rely on a chaotic “grocery list” approach to repairs and how a structured diagnostic strategy can dramatically improve technician efficiency, profitability, and customer trust. What You’ll Learn Why inefficient diagnostic habits directly reduce technician productivity, shop profitability, and overall earning potential. The importance of following a structured diagnostic workflow instead of guessing and replacing parts. How electronic relative compression testing with a lab scope and amperage probe can reduce diagnostic time from hours to minutes. How modern vehicle technologies like GM’s Vehicle Intelligence Platform (VIP) and Over-The-Air (OTA) updates are changing diagnostics and repair procedures. Why continuous education is no longer optional for automotive professionals working on today’s advanced vehicle systems. The biggest takeaway from this episode is that repair shops cannot afford to operate in constant chaos and guesswork. A reactive “grocery list” approach to diagnostics leads to wasted time, unnecessary parts replacement, lower profits, and poor customer outcomes. To succeed in today’s increasingly complex automotive industry, shop owners must create a year-round training strategy that helps technicians diagnose efficiently, think critically, and continuously improve their skills. Structured processes, modern testing methods, and ongoing education are no longer advantages; they are necessiti…