Episode
Can ITIL Benefit from Site Reliability Engineering?
- Podcast
- Reliability Enablers
- Published
- Aug 13, 2024
- Duration seconds
- 1763
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Summary
According to Vlad Ukis, there are a lot of enterprises around whose IT functions are organized around ITIL. What you use SRE for is something completely different. SRE is not for setting up the IT function. It is for enabling the product organization to operate online services reliably at scale. However, the problem is that many in the industry are NOT using SRE principles but instead handing over complex services to a more traditional IT function. Dr. Vladislav Ukis is well qualified to talk about reliability, being at Siemens Healthineers and leading 250 people globally to offer their cloud platform running off Microsoft Azure. We discussed key concepts from his book, Establishing SRE Foundations: A Step-by-Step Guide to Introducing Site Reliability Engineering in Software Delivery Organizations . Unlike other technical books in this field, Dr Ukis’ book is aimed at technology professionals who are beginners to the reliability journey . This is different from the Site Reliability Engineering (2016) book by Google, which covers all the bells and whistles that SRE encompasses. That book requires a degree of prior knowledge and also prior experience in the field. Vlad wanted to make it more accessible: What I did with my book is to say, ‘Okay, so now you've never done operations, but you now are thrown in the world of online services where you have to operate them. How do you get started?’ So this is what the book is for. So for people who want to learn how to get started in the world of operating online services. ITIL was originally developed by the UK government in the 80s to improve IT governance. It is best related to SRE through its service management and incident management components. But it’s for managing systems that are more predictable and can be handled thro…