Episode
RR003: Messaging the future with Kathleen Tandy, Meta
- Podcast
- Realities Remixed
- Published
- Mar 5, 2026
- Duration seconds
- 3636
- Processing state
not_requested- Canonical source
- https://share.transistor.fm/s/e5e9c7a2
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Summary
Realities Remixed, formerly known as Cloud Realities, launches a new season exploring the intersection of people, culture, industry and tech. Business messaging is transforming customer engagement by enabling brands to move conversations into familiar, always‑on messaging platforms. The result for customers is greater convenience, quicker resolutions, and more meaningful, personalized interactions. This week, Dave, Esmee, and Rob are joined by Kathleen Tandy, Global Director and Head of Business Messaging Marketing and WhatsApp for Business at Meta , to explore how companies are using messaging platforms to engage customers, what customers expect from these experiences, and the challenges of scaling messaging in tech. TLDR 00:35 – Introduction 01:00 – Hang out: The new Remarkable 05:25 – Dig in: Using messaging to enhance customer experiences 20:49 – Conversation with Kathleen Tandy 55:26 – The passion for college football and championship weekend! Guest Kathleen Tandy: https://www.linkedin.com/in/kptandy/ Hosts Dave Chapman: https://www.linkedin.com/in/chapmandr/ Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/ Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/ Production Marcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/ Dave Chapman: https://www.linkedin.com/in/chapmandr/ Sound Ben Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/ Louis Corbett: https://www.linkedin.com/in/louis-corbett-087250264/ 'Realities Remixed' is an original podcast from Capgemini