Episode
How to Architect a Director of Operations Role for Scale with Matteo Zingales | Ep 090
- Podcast
- Real Estate Team OS
- Published
- Dec 9, 2025
- Duration seconds
- 3060
- Processing state
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Summary
After earning two degrees in architecture and starting your career with a design firm, you get into real estate operations. Your first task: turn a real estate team into an independent brokerage. Overnight, if possible. Your second task: expand and renovate the office to prepare for growth. Meanwhile: you need to get the systems and processes out of people’s heads, merge them together, get it documented, redesign onboarding, and teach it to agents. That’s just some of what you’ll get in this conversation with Matteo Zingales, Director of Operations at Team Zingales Realty, a family-owned, independent teamerage. How to create the role from scratch. Why to put observation before innovation. How to set up the tech stack for scale. Which three questions to ask to get constructive criticism from your business partners. Four years into his journey, Matteo shares these details and more! Watch or listen for insights into: The balance of clarity, alignment, and accountability The path from a degree and career in architecture to a Director of Operations role Transitioning from real estate team to independent, family-owned brokerage How the Director of Operations role was shaped from scratch and what it brought to the team A prioritized list of projects and SOPs to set up the business to scale successfully The vital role of constructive criticism and three questions to ask every staff member and agent to help draw it out The specific pieces of their tech stack How they carved out distinct, aligned roles between Director of Operations, Team Founder and Partner, and Broker Owner and Partner Specific recruiting tactics as they look to double agent count in the year ahead How to find your own Director of Operations At the end, learn how Gillette Group, Wemert Group Realty, and SERHAN…