Episode
EP 156 - Stop Wasting Research with Jake Burghardt
- Published
- Jun 10, 2026
- Duration seconds
- 3134
- Processing state
not_requested- Canonical source
- https://www.spreaker.com/episode/ep-156-stop-wasting-research-with-jake-burghardt--72082749
Actions
POST https://stenobird.com/v1/public/podcasts/product-for-product-management-3487998/episodes/ep-156-stop-wasting-research-with-jake-burghardt/transcription-requests
Idempotently request low-priority transcript generation for this episode.GET https://stenobird.com/podcast/product-for-product-management-3487998/ep-156-stop-wasting-research-with-jake-burghardt.md
Read the agent-friendly Markdown representation of this episode resource.
Summary
This time we’re diving into a problem almost every product team has felt but rarely names: all the customer research you’ve already done… and then quietly forgotten. In this episode, Jacob Burghardt joins Matt and Moshe to talk about his new book Stop Wasting Research: Maximize the Product Impact of Your Organization's Customer Insights and how to turn research from a one‑off activity into a real product asset. Drawing on his path from early dot‑com research and UX work through consulting and a principal PM role at Amazon, Jacob shares why teams keep re‑running the same studies, ignoring past insights, and treating “research” as a meeting on the calendar instead of an input into every major decision. His book offers a big‑tent definition of research, which includes UX, market, data science, CS insights, and more, and a practical playbook for making all of it usable, visible, and integrated into product work. Join Matt and Moshe as they explore with Jacob: How he moved from hands‑on research and design into product management, and why he stayed obsessed with the problem space What “research” really includes today (far beyond user interviews or dashboards) Why so much research gets wasted and the three root causes behind it: Research isn’t prepared for future use Stakeholders aren’t motivated to care Insights aren’t integrated into planning, processes, or leadership rituals A step‑by‑step structure from the book: Taking inventory of the research you already have Diagnosing root causes in your org Choosing from a “menu” of tactics that fit your context What good looks like: strong operating models, clear places for research to plug in, and researchers treated as builders of internal products How smaller orgs without Product Ops can get started: simple visibility, mapping…