Episode
Solving for Stress Is Easy. Solving for Service Is Hard.
- Podcast
- Process Debt
- Published
- Jan 23, 2026
- Duration seconds
- 1264
- Processing state
not_requested- Canonical source
- https://rss.com/podcasts/process-debt/2479031
Actions
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Summary
Most bad processes don’t start with bad intentions — they start with stress. In this episode of the Process Debt Podcast, Chris and Toby unpack why solving for urgency instead of service creates hidden process debt. From last-minute requests to chaotic delegation, stress-driven decisions feel helpful in the moment but quietly create repeat problems. This conversation explores how calmer systems, clearer handoffs, and service-oriented thinking reduce long-term friction at work.