Episode

How Successful Brands Handle Negative Reviews and Protect Their Reputation

Podcast

No Broke Months For Salespeople

Published

May 18, 2026

Duration seconds

1027

Processing state

not_requested

Canonical source

https://nobrokemonths.com

Audio

https://cdn.simplecast.com/media/audio/transcoded/1de71ae8-9a89-4e3f-b481-652b4cb0739a/5730d1db-af20-49aa-8026-d4bfde4a98a9/episodes/audio/group/b995af04-2ada-463d-ab84-a8b8a21058c2/group-item/eb7a8e6a-f148-4fdc-92ac-958bacd4ed2a/128_default_tc.mp3?aid=rss_feed&feed=ZLqr1VSU

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Summary

Bad reviews happen—even to the best professionals. What matters most is how you respond. In this episode, Dan shares practical lessons on how to stay professional, take responsibility, and write responses that protect your reputation. You’ll learn why perception is reality, the importance of balancing five-star reviews with a few less-than-perfect ones, and a powerful framework to guide clients in leaving testimonials that actually win business.