Episode
Episode 135: Ding Dang Right
- Podcast
- MSP Chat
- Published
- Aug 14, 2026
- Duration seconds
- 3843
- Processing state
not_requested
Actions
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Summary
Erick and Rich discuss the thorny challenges MSPs face on AI pricing as well as strategies for never, ever sending clients an invoice that surprises them. Then they’re joined by Hexi Xiao, CEO of Bumblebee, for an experience- and expertise-based conversation about why AI agents are powerful and why they’re also not the cure-all answer to every business pain. And finally, one last thing: Why the next shrub you drive past may be surveilling you. Discussed in this episode: MSPs Are Drifting Toward an AI Pricing Niagara New Jersey officers dress up as shrubs to catch distracted drivers on their phones Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.