Episode
Inside Dubai’s Taxi Revolution with RTA's Adel Shakeri
- Podcast
- Mobility Redefined
- Published
- Sep 1, 2025
- Duration seconds
- 1141
- Processing state
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Summary
Dubai’s taxi sector has undergone a dramatic transformation over the past three decades — evolving from unregulated, individually owned cars into a unified, technology-led system that is fully integrated with public transport. In this episode, Dr. Kaan Yildizgoz meets Adel Shakeri, Director of Strategy, Planning and Business Development at the Roads and Transport Authority (RTA) in Dubai, to uncover the lessons behind this success. Adel shares how RTA transitioned to a franchise model, set clear KPIs, and integrated global ride-hailing platforms into the city’s operations. He explains why safety and customer satisfaction are top priorities, how real-time data improves service, and why average taxi wait times are under 3.5 minutes for most passengers. The conversation also explores contract structures, operator responsibilities, and the importance of stakeholder buy-in for lasting reform. For transport leaders and city planners, this episode offers practical insights on operational excellence, public–private partnerships, and preparing for innovations such as self-driving taxis and a full shift to e-hailing. Chapters 00:00 Introduction to Mobility Redefined Podcast 00:17 Welcome and Introduction of Mr. Adel Shakeri 00:55 Dubai's Taxi Transformation Journey 02:29 Integration of Technology in Taxi Services 04:01 Franchise Model and Operational Framework 12:32 Role of Technology and Future Innovations 15:53 Advice for Other Cities and Future Vision 18:24 Conclusion and Farewell Connect with Us: Website: https://mobilityredefined.com LinkedIn: https://www.linkedin.com/company/mobility-redefined/ Mobility Redefined is brought to you by Modaxo https://www.modaxo.com Host: Dr. Kaan Yildizgoz Producer: Mike Cartmel Executive Producer: Darren Turpin Special thanks to: Brand desi…