Episode
Scaling ITAD Remarketing Operations with Josh Jones
- Podcast
- Masters of ITAD
- Published
- Jul 29, 2026
- Duration seconds
- 1702
- Processing state
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Summary
What happens when a world-class ops builder steps into the ITAD world for the first time? Most people in this industry have been in IT asset disposition their whole careers. Josh Jones walked in nine months ago from the outside and immediately started rewiring how remarketing gets done. That kind of fresh perspective is rare and it is worth paying attention to. This episode matters because ITAD services are evolving fast and the operators who treat remarketing as a real business unit rather than an afterthought are the ones pulling ahead. If you are running a refurbished enterprise IT operation or trying to scale your IT asset disposition practice, the systems thinking Josh brings from global BPO work translates directly to what you are trying to build. Josh Jones is the Chief Technology Remarketing Officer at Securus, where he oversees testing, data erasure, and the resale of refurbished enterprise IT equipment. Before stepping into the ITAD world, he built BPO centers in the Philippines that scaled to over 500 people and delivered more than 6 million dollars in annual cost savings. He has led mergers, redesigned workflows, and built accountability systems inside high compliance environments. Now he is applying all of that to IT asset disposition remarketing at Securus. Key Takeaways Good operations today is about putting the right systems in place to make people successful, not just hitting output numbers. Being physically on site during BPO training in the Philippines was the difference between real understanding and a room full of yes answers. Securus structures its business into three distinct units including a dedicated remarketing department focused entirely on IT asset disposition, data erasure, and resale of refurbished enterprise IT equipment. The tension bet…