Episode
What Enterprise Software Can Learn from Video Games with Sandra Kiel [MVP]
- Published
- Jun 22, 2026
- Duration seconds
- 3784
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Summary
Why do organizations spend millions on Microsoft 365, Power Platform, Copilot, AI initiatives, and digital transformation projects only to struggle with user adoption? Why do employees often avoid business applications whenever possible while voluntarily spending hours inside video games?In this episode of the M365 Show, Mirko Peters sits down with Microsoft MVP Sandra Kiel to explore one of the most overlooked topics in enterprise technology: what business software can learn from game design.Sandra brings a unique perspective to the conversation. After spending more than two decades working with enterprise software and large-scale SAP implementations, she transitioned into the Microsoft ecosystem and eventually discovered how gaming principles could transform learning, adoption, collaboration, and digital experiences. What started as a family Minecraft adventure during the pandemic evolved into a business focused on gamification, immersive learning environments, and user-centered digital experiences.The discussion explores why many enterprise applications fail to engage users, how organizations can improve AI adoption, and why understanding human behavior is often more important than implementing the latest technology. FROM ENTERPRISE SOFTWARE TO MINECRAFT: SANDRA KIEL'S UNEXPECTED JOURNEY INTO GAMIFICATION Sandra shares her fascinating journey from enterprise SAP consulting into the Microsoft ecosystem and eventually into game design. After experiencing burnout from organizational politics rather than technology itself, she discovered a completely different perspective on user engagement and learning.During the pandemic, a simple request from her children to play Minecraft together sparked a new understanding of how people learn, collaborate, solve problems, and deve…