Episode
From Copilot Rollout to AI Workplace: Adoption, Agents & Real Business Value with Christoffer Besler Hansen [MVP]
- Published
- Aug 23, 2026
- Duration seconds
- 3460
- Processing state
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- https://www.m365.fm/christoffer-besler-hansen/
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Summary
Microsoft 365 Copilot has moved beyond the question of “What can generative AI do?” The harder challenge is now turning AI into something thousands of employees actually use, trust, and derive measurable business value from. In this episode of M365 FM, Mirko Peters talks with Microsoft MVP Christoffer Besler Hansen, Head of AI Workplace at Atea Group, about what it takes to move from a Copilot rollout to a genuine AI-powered workplace. Drawing on experience supporting AI adoption across more than 8,000 employees, Christoffer shares lessons on Microsoft 365 Copilot adoption, training, agents, Copilot Studio, Microsoft Foundry, governance, security, extensibility, FinOps, and measuring business value. WHAT IS AN AI WORKPLACE? An AI workplace is much broader than simply giving employees Microsoft 365 Copilot licenses. At Atea, the AI Workplace team is responsible for how more than 8,000 users incorporate AI into their daily work. Microsoft Copilot is a major component, but the strategy also includes Copilot Studio, agentic AI, Foundry, experimentation with other technologies, and—critically—continuous user adoption. The objective is not to deploy one AI product. It is to change how people work with information, applications, and business processes. TECHNOLOGY MOVES FAST. PEOPLE NEED TIME. New AI models and capabilities can appear every week. Human working habits don't change at the same speed. Christoffer explains why organizations need to spend substantial effort helping employees feel comfortable changing established workflows. At Atea, this includes training throughout the year, sometimes every other week, with sessions designed for different audiences such as managers, consultants, salespeople, beginners, and advanced users. AI adoption therefore isn't a launch event.…