Episode
Beyond Copilot: Building Enterprise AI Agents That Actually Work with Copilot Studio with Manpreet Singh [MVP-MCT]
- Published
- Aug 24, 2026
- Duration seconds
- 3821
- Processing state
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- https://www.m365.fm/manpreet-singh/
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Summary
Enterprise AI is moving beyond chatbots that simply answer questions. The next generation of AI agents can understand business context, connect to enterprise systems, orchestrate workflows, and take action on behalf of users.But building an impressive AI agent demo is easy. Building an agent that works reliably across a global enterprise—with sensitive data, complex business processes, governance requirements, thousands of users, and measurable outcomes—is a very different challenge.In this episode of the M365 FM Podcast, Mirko Peters talks with Manpreet Singh [MVP/MCT] about what it actually takes to build production-ready enterprise AI agents with Microsoft Copilot Studio and the wider Microsoft AI ecosystem.Manpreet explains how organizations are evolving from individual departmental agents toward multi-agent architectures where specialized agents collaborate behind a single interface. The discussion explores when to use Microsoft 365 Copilot, Copilot Studio, and Azure AI Foundry—and how these technologies can work together rather than becoming isolated AI platforms. FROM ANSWERS TO ACTIONS The real transformation begins when an AI agent can do more than retrieve information.Using practical examples, Manpreet explains how agents can connect with systems such as Workday, Salesforce, SAP, ServiceNow, Jira, Confluence, and PeopleSoft. Instead of navigating several applications manually, employees can interact with an agent through Microsoft Teams or another conversational interface.An employee requesting leave, for example, could have an agent check available leave, consult HR policies, initiate the request in the underlying HR system, ask the manager for approval, and return the final result—all without the employee opening the individual applications. KNOWLEDGE, TOOL…