Episode
The AI Leadership Choice Every Leader Must Make (CEO Abhijit Mitra, Outreach)
- Published
- Mar 22, 2026
- Duration seconds
- 2343
- Processing state
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- http://www.benfanning.com/theceosessions/abhijit
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Summary
My AI just joined the meeting... I expected Abhijit Mitra, CEO of Outreach, a multi billion-dollar AI company, to tell me about their legendary tools and automation. Instead, he it took a different direction. When he’s in a meeting… his AI agents actually join the meeting and coach him in real time. Not summarize it later. Not send notes afterward. They’re in the meeting, helping him think, respond, and prepare. That’s when the real insight hit. Myself and most leaders today are experimenting with AI tools. But we aren't fully redesigning how our teams operate around AI. And Abhijit made something very clear: “It has to be a top-down initiative… this cannot be delegated downwards.” Boom! Because if that’s true, AI isn’t really a technology shift. It’s really a leadership shift. The leaders that win this era won’t just deploy better AI. They’ll have leaders willing to own the operating model change that comes with it. So consider... How many of us are treating AI like a project… when it might actually be the most important leadership decision we make this decade? ----- Connect with the Host, #1 bestselling author Ben Fanning Speaking and Training inquires Subscribe to my Youtube channel LinkedIn Instagram Twitter