Episode
Worth Repeating: Turning Down High Conflict at Work with Cherolyn Knapp
- Published
- Dec 4, 2025
- Duration seconds
- 2464
- Processing state
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- https://share.transistor.fm/s/4425f7b8
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Summary
In this classic episode from the archives, special guest Cherolyn Knapp joins Bill and Megan to tackle listener questions about managing challenging workplace dynamics. They explore how high conflict behavior manifests in professional settings - from overt confrontations to more subtle forms of workplace disruption. The hosts examine why traditional disciplinary approaches often backfire, discussing instead how skills-based interventions can transform difficult workplace relationships. They emphasize the importance of recognizing that problematic behavior doesn't always present as obvious conflict. Key Workplace Challenges Addressed: Managing interdepartmental tensions Responding to passive-aggressive behavior Supporting targeted team members Essential Skills Explored: Using EAR statements for de-escalation Analyzing options before taking action Setting appropriate professional boundaries Drawing from their extensive experience, the hosts provide practical guidance for both supervisors and employees facing challenging workplace dynamics. They emphasize the importance of developing specific communication skills rather than relying on confrontational approaches. This episode offers valuable insights for anyone navigating difficult workplace relationships, whether as a manager protecting their team or an individual seeking to improve a challenging situation. The discussion highlights how proper training and support can transform seemingly intractable workplace conflicts. Additional Resources Books & Expert Publications: BIFF at Work: Your Guide to Difficult Workplace Communications It's All Your Fault at Work! Managing Narcissists and Other High-Conflict People Our New World of Adult Bullies SLIC Solutions for Conflict: Setting Limits & Imposing Consequences in 2…