Episode
Operations Systems: How to Delegate Without Losing Control
- Published
- Apr 21, 2026
- Duration seconds
- 2716
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Summary
You’re not too busy to grow.You just don’t have the right operations systems in place.In this episode of Humans of Growth, I sit down with Brandon Bowers, COO of SMB Team, to unpack what actually keeps founders stuck in the day-to-day — and how to fix it. We break down delegation, documentation, hiring triggers, and the systems required to scale without burning out.Inside this conversation, you’ll learn:✔ How to create standard operating procedures without overcomplicating them✔ Why Loom videos are the cheat code to documenting your brain✔ The role of capacity planning in knowing exactly when to hire✔ How to build hiring triggers based on real data, not panic✔ Why recruiting is sales & hiring KPIs matter just as much as revenue KPIs✔ The CEO/COO dynamic that makes sustainable growth possibleIf you’re a founder who feels like growth requires more hustle…If you’ve hired too late (or too fast)…If your business can’t run without you in the room…This episode is your blueprint for building a company that scales with clarity instead of chaos.______________________RESOURCES:Get help finding the right marketing partner. Learn more about SMB Team here.