Episode
172 | HR and AI: How One Company Helped Employees Embrace AI (with Laura Maffucci)
- Podcast
- HR Coffee Time
- Published
- Jun 5, 2026
- Duration seconds
- 1950
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Summary
Laura Maffucci has played a key role in helping her organisation embrace AI. The surprising part? She doesn't actually like AI. In this episode of HR Coffee Time, Laura, Head of HR at G-P, shares her honest perspective on AI, how her organisation has approached adoption, and the practical lessons she's learned along the way. We discuss everything from creating AI champions and governance processes to helping employees feel comfortable experimenting with AI. Laura also shares her thoughts on job loss fears, the importance of human oversight, and why the reality of AI at work can be very different from what many leaders expect. Whether your organisation is already embracing AI or you're just starting to think about what it might mean for your workforce, this conversation is packed with practical insights and thought-provoking ideas. In This Episode, You'll Learn: Why Laura has mixed feelings about AI despite using it extensively at work How GP approached AI adoption across the organisation The role of AI champions and internal advocates Creating psychological safety around AI How to encourage experimentation without creating fear The importance of governance, security and guardrails Why prompting skills matter The risks of relying too heavily on AI outputs The growing importance of discernment and critical thinking The disconnect between executive expectations and employees' experiences of AI Practical examples of how AI is being used within HR and across the business Chapters [00:00] Why I Finally Decided to Cover AI [01:57] Meet Laura Maffucci [02:51] Laura's Surprising View of AI [04:45] How AI Is Being Used at G-P [05:37] The AI Council and Governance [06:40] AI Champions, Training and Adoption [09:09] What's Had the Biggest Impact? [10:05] Finding Your AI Champions…