Episode
A Giant Serving of Gratitude: Thanksgiving Special on Empathy, Collaboration, & the Future of Fraud Fighting
- Podcast
- Fraud Forward
- Published
- Nov 26, 2025
- Duration seconds
- 1232
- Processing state
not_requested- Canonical source
- https://www.sardine.ai/media/fraud-forward
Actions
POST https://stenobird.com/v1/public/podcasts/fraud-forward-6896520/episodes/a-giant-serving-of-gratitude-thanksgiving-special-on-empathy-collaboration-the-future-of-fraud-fighting/transcription-requests
Idempotently request low-priority transcript generation for this episode.GET https://stenobird.com/podcast/fraud-forward-6896520/a-giant-serving-of-gratitude-thanksgiving-special-on-empathy-collaboration-the-future-of-fraud-fighting.md
Read the agent-friendly Markdown representation of this episode resource.
Summary
In this reflective and gratitude-filled episode of Banking on Fraudology , Hailey Windham takes a moment to step back and appreciate the people and themes shaping the fight against fraud, delivering a "giant serving of gratitude" for the community. The conversation dives into the industry's evolution, highlighting how innovation and collaboration are aligning to create a powerful, transformative moment in fraud prevention. Hailey also shares personal highlights from a recent major industry event and spotlights the leaders who are making a significant impact. Key Takeaways: Gratitude, Collaboration, and the Future of Fraud Fighting Empathy is Not Optional: Hailey stresses that empathy must be recognized as a core fraud prevention strategy. Inspired by Kathy Stokes of AARP and the "Words Matter campaign," the episode emphasizes that if we shame victims, we protect fraudsters, and we must talk about victims with dignity. The End of Siloed Intelligence: Collaboration is no longer optional; we fight better when we fight together. Hailey discusses conversations with innovators like Robbie from Sardine, who advocate for collective intelligence, shared signals, and bringing smaller institutions into the fold. Innovation is Working For Us: Drawing on insights from Andrea at Old Glory Bank, Hailey asserts that this is the best time to fight fraud, as technology, data, and awareness are aligning, and tools are evolving quickly. Fraud fighters should start embracing tech and AI resources. Spotlight on Industry Leaders: Hailey expresses gratitude for the impact of numerous leaders, including Jen (America's Credit Unions) for empowering frontline teams with quarterly fraud trainings, Mark Solomon (IAFCI) for his global perspective , and Trisha Stoner (Carolinas Chapter IAFCI) whom H…