Episode
Just Remake the Matcha: What Every Esthetician Can Learn About Customer Service
- Podcast
- Estheticians in Business
- Published
- Jul 27, 2026
- Duration seconds
- 651
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Summary
Sometimes the biggest lessons in business come from being the customer. In this episode, I'm sharing two experiences my family had while we were out over the weekend—one at a coffee shop and one at a restaurant—and why both completely changed whether I'd return. The lesson? Sometimes it's not the mistake that loses a client. It's how you respond to it. Whether it's a client who isn't happy with a service, has a reaction to a product, or simply asks for something a little different, your response can determine whether they become a loyal client or leave a review that keeps future clients away. Why customer service matters more than getting everything perfect The hidden cost of becoming defensive instead of listening When it's worth losing a little money to keep a client happy How one bad experience can influence dozens of future clients Why reviews matter more than ever for local businesses The importance of considering reasonable client requests before immediately saying no One of my favorite reminders from this episode: Sometimes it's worth remaking the matcha. Not because the customer is always right, but because protecting your reputation, your reviews, and your client relationships is often worth far more than the cost of fixing a mistake. If you've ever wondered how to handle difficult client situations without damaging your business, this episode is for you. 🤍 Enjoyed this episode? Share it with another esthetician, leave a review, and tag me on Instagram with your biggest takeaway. Resources & Links Join the Estheticians in Business Membership Follow me on Instagram: @estheticiansinbusiness Join the Estheticians in Business Facebook Community