Episode
Redefining Hospitality Through Tech - Tanya Pratt - Defining Hospitality
- Podcast
- Defining Hospitality
- Published
- May 6, 2026
- Duration seconds
- 3627
- Processing state
not_requested- Canonical source
- https://share.transistor.fm/s/28ad5a34
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Summary
This week, Dan Ryan sits down with Tanya Pratt, Global VP of Strategy and Product Management at Oracle Hospitality, to prove that the most powerful upgrade a hotel can make isn't to its lobby, it's to its data. A front desk girl turned tech executive, Tanya unpacks how Oracle is collapsing decades of fragmented systems into one seamless guest experience, why cloud adoption exploded the moment hotels ran out of people, and what happened during an 18-hour outage at 3am that changed the entire trajectory of her career. The promise of hospitality has always been human. The technology is finally catching up. About the Guest: This week, Dan Ryan sits down with Tanya Pratt, Global VP of Strategy and Product Management at Oracle Hospitality, a self described nerdy science kid who accidentally fell in love with a front desk and never really left. Thirty years later, she's the one making sure the technology behind hospitality is finally as seamless as the experience is supposed to feel. Forged at Fairmont, recognized as one of the top 25 extraordinary minds in the industry, and fluent in both boardrooms and lobbies, Tanya isn't just building better software. She's keeping the promise. Chapters: 00:35 Meet Tanya Pratt 01:27 Hearing Your Own Story 03:20 Hospitality Is a Promise 04:44 Tech Removes Friction 08:14 Unified Data at Check In 12:29 Hospitality Tech 101 16:08 One Guest One Profile 19:18 ROI and Why Hotels Lag 30:20 Tech Enables Hospitality 31:36 Finding Your Calling 33:13 Front Desk To VP 34:56 Advice For 18 Year Olds 36:01 Grit In Instant Age 39:03 Human Skills Matter 41:27 Untangling Tech Spaghetti 45:11 Crucible Command Center 56:22 Future Of Hospitality Tech Quote of the Show: "Hospitality is a promise. It's a promise that's made and kept a thousand times in small mom…