Episode

#16 How Jim Casey Turned Service Into UPS's Superpower

Podcast: Deeply Driven | Business History & Entrepreneur Stories
Published: Nov 24, 2025
Duration seconds: 4793
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Summary

Jim Casey became his family's sole breadwinner at age 11, and through 76 years of relentless work, built UPS into a global delivery empire by focusing on one simple principle: exceptional service compounds over time. Starting from a basement office below a Seattle saloon in 1907, Casey's unwavering commitment to "the sum of many little things done well" created a company culture so powerful it took 68 years to achieve his vision of nationwide delivery—and continues to thrive today.