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Episode

#345 How to Drive Innovation with Brian Solis, Head of Global Innovation at ServiceNow

Podcast
DataFramed
Published
Feb 9, 2026
Duration seconds
4071
Processing state
processed
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Summary

Innovation is not a stroke of genius but a repeatable mindset and skill set. Brian Solis explains how to move beyond simple automation to drive true organizational transformation using storytelling and intentionality.

Topics

  • Enterprise AI
  • Innovation Strategy
  • Change Management
  • Digital Transformation
  • Leadership Mindset
  • Productivity
  • Future of Work
  • Generative AI

Highlights

  • Main idea: Innovation requires a 'mindshift' where employees see themselves as protagonists in the change story, rather than just subjects of it
  • Practical takeaway: Use storyboarding techniques to test organizational changes and communicate the future state to stakeholders before full investment
  • Failure mode: Relying solely on iteration and automation, which improves yesterday's processes but fails to create new, differentiated value
  • Practical takeaway: Reclaim productivity by implementing intentional meeting structures, such as requiring pre-work to ensure meetings are for decision-making, not just updates
  • Main idea: The goal of AI integration should be to augment human skills and 'humanize' collaboration rather than simply replacing tasks

Chapters

  1. 1:00 The Psychology of Change: Why you cannot force innovation and how to help people see themselves in the future of work.
  2. 6:00 Storyboarding Strategy: Using sequential narratives to align executives and test new business models.
  3. 11:10 Lessons from Disney: How early animation techniques like storyboarding serve as a blueprint for testing innovation.
  4. 16:30 The Mindshift Framework: Preparing the mental groundwork necessary to adopt new technological frameworks.
  5. 21:40 Iteration vs. Differentiation: The difference between optimizing existing processes and using AI to create entirely new value.
  6. 26:40 Managing Time and Belief: Breaking down the mental constructs of productivity and time management.
  7. 32:00 Intentional Productivity: How to use structured communication and meeting reforms to drive better outcomes.