Episode
Turn Conflict into Connection | The Relationship Skills Every Team Needs
- Published
- Jul 14, 2026
- Duration seconds
- 2068
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Summary
Relationships are the currency of high-performing teams, families, and communities. But, today, we're struggling more than ever to build and sustain them. Authors Justin Hale and Emily Gregory dig into why so many of our everyday interactions tend to create friction. They talk about what the research reveals about the motives driving how we connect, collide, and recover with the people we work and live with. Drawing on decades of research, Justin and Emily introduce the concept of "relationship intelligence" and how it influences our interactions with those around us. They unpack the Strength Deployment Inventory ® (SDI ®) and offer a practical framework for turning friction into insight. Chapters [Start] The State of Our Relationships: Justin and Emily present data on loneliness, estrangement, and disconnection at work and home. 12:45 Defining Relationship Intelligence: A look at the origins of the SDI and a core framework for understanding relationship intelligence. 16:45 Motivational Value Systems: The three core motives that drive people’s motivations and how they shape behavior. 22:13 How We Respond to Conflict: Why conflict narrows our focus and looks different for everyone. 31:29 Overdoing Our Strengths: How people can overdo their strengths and impact relationships in the process. Links and Resources Crucial Learning Strength Deployment Inventory Free Trial Learn more about Emily Gregory here. Learn more about Justin Hale here. The Crucial Skills Podcast is brought to you by the authors and experts at Crucial Learning , home of Crucial Conversations for Mastering Dialogue and Crucial Conversations for Accountability training.