Episode
EP. 142: Throwback episode - Handling Tough Conversations through Compassionate Communication
- Published
- Jun 17, 2026
- Duration seconds
- 2576
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Summary
Difficult conversations may never feel easy, but leaders can become more skilled and confident in having them. In this throwback episode of Coffee Break, Dr. Renee Thompson speaks with Diane Salter, Director of Surgical Services at WellSpan Health Ephrata and a consultant for The Healthy Workforce Institute, about addressing disruptive behavior, giving honest feedback, and holding employees accountable with compassion. Diane shares examples from surgical services, including conversations involving physician behavior and a highly personal employee concern, to show why leaders cannot avoid uncomfortable situations. She explains how self-awareness, preparation, empathy, and curiosity can help leaders communicate clearly without losing respect or trust. Diane also discusses the importance of focusing on behavior rather than attacking someone’s character and creating a workplace where feedback and peer accountability are part of the culture. Tune in to learn how to prepare for challenging conversations, stay focused when emotions rise, and lead with both empathy and assertiveness. About Diane Salter Diane Salter is a registered nurse with 25 years of experience in clinical nursing, education, and healthcare leadership. She leads more than 100 staff members across pre-hospital assessment, short-stay care, the operating room, post-anesthesia care, central sterile supply, and surgical inpatient units. With a strong clinical background in preoperative and post-anesthesia care, Diane is known for leading with confidence, enthusiasm, and passion. She challenges the status quo, communicates clear expectations, and works to create an environment where staff provide excellent patient care while treating one another with respect. Diane maintains professional certification as a nurse…