Episode
Glen Gould: How to Be the Only Option in Your Market
- Podcast
- Cleaner Conversations
- Published
- Jul 13, 2026
- Duration seconds
- 2582
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Summary
This week on Cleaner Conversations, we talked with Glen Gould from Dry Cleaning Connection in Peachtree City, Georgia. Glen is an entrepreneur, professional speaker, author, business coach, and the owner of Dry Cleaning Connection, a garment care business that operates almost entirely through pickup and delivery. Before entering the dry cleaning industry, Glen pursued professional golf, worked at TPC Sawgrass, built businesses with his brother, and served as director of small to mid-sized business for the Metro Atlanta Chamber. He has also spoken for organizations including Subway, Walmart, and Coca-Cola. In this episode, we get into Glen’s unconventional path into the dry cleaning industry and how he built a route-focused business around premium service, strong communication, clear positioning, and a willingness to operate differently from the competition. We talk about customer experience, pickup and delivery, route growth, pricing, lifetime value, leadership, communication, business resilience, customer relationships, building a production plant, surviving difficult seasons, and what it takes to become the only option for the customer you are trying to serve. This is a practical conversation about building a differentiated business, charging enough to deliver exceptional service, leading with purpose, and staying committed when you do not yet know exactly how everything will work out. Topics Covered: • Glen’s journey from golf and corporate roles led into dry cleaning • Lessons from TPC Sawgrass about customer experience and service • How Dry Cleaning Connection became a 99% pickup and delivery business • Positioning your company as the only option in your market • Premium pricing and the importance of delivering premium value • Why Glen views his company as a marke…