Episode
How To Effectively Roll Out Change
- Published
- May 14, 2026
- Duration seconds
- 455
- Processing state
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Summary
In today's episode: Change managment begins with understanding the people and personas in the workplace. The modern workforce contains people from across generations, regions, values, communication styles and more. Understanding people requires a variety of information sources, including observations, mystery shopping deep dives, qualitative and quantitative measures. The employee and customer experience are tied together; culture and brand are reflections of each other. CEO Daily Brief with Dr. Jessica Kriegel is a 5-minute daily podcast where business pragmatism meets inner wisdom. Dr. Chesley Black is the SVP of Global Workplace Experience Strategy & Innovation at SPS. Connect with Dr. Jessica Kriegel on LinkedIn. Connect with Dr. Chesley Black on LinkedIn. Other ways to connect: Jessica Kriegel Website Jessica Kriegel Instagram Jessica Kriegel Newsletter Culture Partners Website Culture Partners LinkedIn