Episode
Discover the Shocking Hidden Price Tag on Every Comeback Job (It's Not What You Think) [E215]
- Podcast
- Business By The Numbers
- Published
- Mar 26, 2026
- Duration seconds
- 1531
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Summary
Thanks to our partners Promotive and Wicked File You know comeback work costs money, but do you know how much? Most shop owners look at what they paid their technician and stop there. Hunt Demarest shows why that number is almost always the smallest part of the loss. In this episode, Hunt breaks down the real math on a client's comeback situation — where a perceived $500 problem was actually closer to $5,000. He explains why labor inventory evaporates every single day, how parts inventory works differently, and why non-paying work that never hits your shop management system means you'll never truly understand your numbers. Whether you're dealing with chronic comeback issues, a technician whose mistakes keep slipping through, or you just want to finally put a real number on what non-paying work is costing you — this one is worth your time. What You'll Learn... (02:40) Understanding opportunity costs (06:00) The true impact of comeback jobs (08:50) Applying opportunity cost thinking to unproductive technicians (12:10) Goodwill work isn't free — how to quantify what you're giving away (15:10) Why shop owners undervalue parts inventory — and how to reframe it (18:00) Quantifying Non-Paying Work (20:50) Setting up a warranty/comeback credit card in your shop management software (23:00) How Backoffice and accounting link automate non-paying work tracking Thanks to our partner Promotive It’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/ Thanks to our Partner WickedFile Turn chaos…