Episode
The ‘new kid on the block’ – same day versus routine care appointment systems in general practice
- Podcast
- BJGP Interviews
- Published
- Jun 3, 2025
- Duration seconds
- 1044
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Summary
Today, we’re speaking to Dr Jamie Scuffell, GP and NIHR In Practice Fellow at King’s College London. Title of paper: Patterns in GP Appointment Systems: a cluster analysis of 3480 English practices Available at: https://doi.org/10.3399/BJGP.2024.0556 GP practices in the UK are using a wide range of different appointment systems to meet patient demand and improve access. This cluster analysis of NHS appointment data from 56 million appointments and 3480 English practices demonstrates two predominant models of primary care delivery. ‘Same day’ practices tend to fulfil appointments on the same day using GP telephone consultations. ‘Routine care’ practices tend to employ non-GP staff members offering face-to-face appointments and longer appointment wait times. ‘Same day’ care practices had younger and more urban populations. Episode transcript This transcript was generated using AI and has not been reviewed for accuracy. Please be aware it may contain errors or omissions. Speaker A 00:00:00.640 - 00:00:54.360 Hello and welcome to BJGP Interviews. I'm Nada Khan and I'm one of the Associate Editors of the bjgp. Thanks for listening to this podcast today. In today's episode, we're speaking to Dr. Jamie Scuffle, who is a GP in South London and an NIHR In Practice Fellow at King's College London. We're here to talk about a really topical issue in his new paper here in the bjgp. The paper is called Paper Patterns in GP Appointment A cluster analysis of 3,480 English practices. So, hi, Jamie, it's really great to meet you and talk about this work, I guess, really just to start, as you point out in this paper, each practice has their own systems and strategies to manage appointment booking. But how do you think that this impacts on access and patient appointment booking in each pr…