Episode

Transforming Revenue Cycle Through Innovation and AI with Heather Dunn

Podcast: Becker’s Healthcare Podcast
Published: May 10, 2026
Duration seconds: 732
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Summary

In this episode, Heather Dunn, MBA, FHFMA, CHFP, EHRC, CRCR, Senior Vice President, Revenue Cycle at Novant Health, shares how her team is redesigning the revenue cycle with a focus on technology, efficiency, and team engagement. She also discusses key trends including price transparency, capacity challenges, and the growing role of AI like voice technology in improving patient access and financial experience.