Episode
Crystal Broj, CPDHTS, Enterprise Chief Digital Transformation Officer, Medical University of South Carolina
- Published
- Jun 12, 2026
- Duration seconds
- 1216
- Processing state
not_requested- Canonical source
- https://podcast.show/1461261/episode/153964856/
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Summary
In this episode, Crystal Broj, CPDHTS, Enterprise Chief Digital Transformation Officer, Medical University of South Carolina, discusses how MUSC is using AI, automation, and digital tools to improve patient access, streamline operations, and reduce workforce burden. She shares lessons from scaling voice AI across the enterprise, the importance of workflow redesign and governance, and her vision for a future where AI agents work seamlessly alongside healthcare teams.