Episode
The Power of Customer Experience: Across the Yard with Marc Atiyolil S04EP10
- Podcast
- Across the Yard Podcast
- Published
- Jan 9, 2026
- Duration seconds
- 2369
- Processing state
not_requested
Actions
POST https://stenobird.com/v1/public/podcasts/across-the-yard-podcast-7079046/episodes/the-power-of-customer-experience-across-the-yard-with-marc-atiyolil-s04ep10/transcription-requests
Idempotently request low-priority transcript generation for this episode.GET https://stenobird.com/podcast/across-the-yard-podcast-7079046/the-power-of-customer-experience-across-the-yard-with-marc-atiyolil-s04ep10.md
Read the agent-friendly Markdown representation of this episode resource.
Summary
Today’s episode is a must-listen for anyone working in a lumberyard—or in sales of any kind. Have you ever stepped into your customers’ shoes to see your business from their point of view? In this week’s episode of Across the Yard, Liz Kovach sits down with Marc Atiyolil, designer, builder and co-host of The Marc & Mandy Show, to explore the pain points manufacturers are still facing today, the importance of delivering a strong customer experience and how that experience can lead into meaningful, long-term relationships. Along with how media training can be valuable in any environment, even in the lumberyard. Drawing from his own experience as a builder, Marc shares real-world examples that bring these conversations to life. Tune in for an insightful discussion on understanding and elevating the customer experience. Enjoy the show! Links: Supply-Build Canada: https://supplybuild.ca/ Marc Atiyolil: https://www.linkedin.com/in/marc-atiyolil-07b8393a/ Canadian Home Trends: https://canadianhometrends.com/ Marc & Mandy’s PD Session at the 2026 Showcase: https://supplybuildshowcase.ca/pd-trade-secrets/ Sponsor info: This episode of Across the Yard is brought to you by HiLine Treated Wood by West Fraser. Elevate inventory, elevate sales. Learn more at hilinetreated.com Also brought to you by Brandt. Whatever you need to succeed, Brandt delivers. Let us do the heavy lifting. Learn more at brandt.ca