Episode
Can You Name Your Top Ten Loyal Guests By Name?
- Published
- Sep 7, 2026
- Duration seconds
- 874
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Summary
McDonald's built a 515-page profile on one loyalty customer, predicted his next order, scored his odds of leaving at zero, and then lost him anyway. Real-world food truck training in about 10 minutes. Profit, pricing, food cost, speed of service, marketing, events, and smart systems—no hype, just what works. Enjoyed this episode? Please do two things for me. First hit "Follow" on Spotify so you never miss a new one. Second go to https://www.nsfva.org/join and become a member today!