{"podcast":{"title":"Wake Up to Money","slug":"wake-up-to-money-534691","podcast_index_feed_id":534691,"rss_url":"https://podcasts.files.bbci.co.uk/b0070lr5.rss","website_url":"http://www.bbc.co.uk/programmes/b0070lr5","image_url":"http://ichef.bbci.co.uk/images/ic/3000x3000/p0lyh0m3.jpg","author":"BBC","episode_count":76,"summary":"News and views on business and the world of personal finance. Plus the very latest from the financial markets around the globe","last_synced_at":"2026-07-28T14:20:47.406662+00:00","page_url":"https://stenobird.com/podcast/wake-up-to-money-534691"},"episode":{"title":"Poor Customer Service?","slug":"poor-customer-service","published_at":"2026-07-09T05:21:00+00:00","page_url":"https://stenobird.com/podcast/wake-up-to-money-534691/poor-customer-service","show_page_url":"https://stenobird.com/podcast/wake-up-to-money-534691","url":"http://www.bbc.co.uk/programmes/m002ym3y","audio_url":"http://open.live.bbc.co.uk/mediaselector/6/redir/version/2.0/mediaset/audio-nondrm-download-rss/proto/http/vpid/p0nxq1d1.mp3","summary":"Following the £28-million-pound fine given by Ofcom to Virgin Media for poor customer service, we ask Wake Up to Money listeners to share their experiences with bad customer service. As Donald Trump says that the US will \"hit them harder\" in more tit-for-tat with Iran, Sean Farrington speaks to an expert monitoring events in the region. And to mark the 25th anniversary of the first airing of the workplace comedy The Office, two actors from the series join us to talk about why it rang so true with so many white-collar workers.","meta_description":"Following the £28-million-pound fine given by Ofcom to Virgin Media for poor customer service, we ask Wake Up to Money listeners to share their experience…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3052,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/wake-up-to-money-534691/episodes/poor-customer-service/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/wake-up-to-money-534691/poor-customer-service.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}