{"podcast":{"title":"Unlocking Aliveness in Leadership","slug":"unlocking-aliveness-in-leadership-7103003","podcast_index_feed_id":7103003,"rss_url":"https://feeds.acast.com/public/shows/6722652377f0e7cbfb9d670a","website_url":"https://shows.acast.com/unlocking-aliveness-in-leadership","image_url":"https://assets.pippa.io/shows/cover/1730307216782-235142a1-d05b-486d-8749-774747ee48c3.jpeg","author":"Unlocking Conversations","episode_count":36,"summary":"Andy Rogers and Frances Armes interview modern everyday leaders about where they have come from, what makes them tick and what top tips they have to pass on to aspiring leaders who are listening Hosted on Acast. See acast.com/privacy for more information.","last_synced_at":"2026-07-03T16:23:02.179471+00:00","page_url":"https://stenobird.com/podcast/unlocking-aliveness-in-leadership-7103003"},"episode":{"title":"Season 2: Episode 8 Frances and Andy in conversation with Sajna Rahman Customer Experience & Service Leadership | Speaker & Workshop Facilitator | Founder, One Team Training | Co-Founder, Tomorrow Meets Today","slug":"season-2-episode-8-frances-and-andy-in-conversation-with-sajna-rahman-customer-experience-service-leadership-speaker-workshop-facilitator-founder-one-team-training-co-founder-tomorrow-meets-today","published_at":"2025-05-29T07:17:00+00:00","page_url":"https://stenobird.com/podcast/unlocking-aliveness-in-leadership-7103003/season-2-episode-8-frances-and-andy-in-conversation-with-sajna-rahman-customer-experience-service-leadership-speaker-workshop-facilitator-founder-one-team-training-co-founder-tomorrow-meets-today","show_page_url":"https://stenobird.com/podcast/unlocking-aliveness-in-leadership-7103003","url":"https://unlockingconversations.com/podcasts/","audio_url":"https://sphinx.acast.com/p/open/s/6722652377f0e7cbfb9d670a/e/683809ec2780b226c7fb048d/media.mp3","summary":"In today’s episode of our Podcast Unlocking Aliveness in Leadership Frances and Andy are today in conversation with Sajna Rahman, Customer Experience & Service Leadership | Speaker & Workshop Facilitator | Helping Organizations Create Unforgettable Customer Journeys | Founder, One Team Training | Co-Founder, Tomorrow Meets Today. Sajna started her corporate career when she was a young mother as a receptionist at Coca-Cola. She feels that her leadership journey began well before the ‘title’ of leader was established, however, citing her family responsibilities, communication skills and general happiness which enabled great, authentic “real” connections. She moved into account managing and business development positions, expressing how her ‘brand’ allowed her to teach others to fast-track their own careers. Involved with her growing social enterprise, ‘Tomorrow meets Today’ as well, Sajna left corporate life and now focuses on developing people, stating that “ It’s all about having the career and personal life that you love . ” Defining leadership, she offers the analogy of the Gandolf character in ‘Lord of the Rings.’ She notes how, although not the principal character, “ his presence is always felt ” - an example of ‘servant leadership.’ Her own definition is similar - the roll of ‘the guide.’ Sajna feels that her purpose is to develop and inspire future leaders with the traits to make “ a difference in the World …. a better place. ” She is as passionate about removing the barriers in the corporate world, stating, “ If there’s no seat for you at the table, pull up a chair ,” emphasising the need to update beliefs continuously. Her proudest moment was being asked to present graduation awards at a time when she didn’t yet think of herself as a leader! Although ke…","meta_description":"In today’s episode of our Podcast Unlocking Aliveness in Leadership Frances and Andy are today in conversation with Sajna Rahman, Customer Experience &…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2056,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/unlocking-aliveness-in-leadership-7103003/episodes/season-2-episode-8-frances-and-andy-in-conversation-with-sajna-rahman-customer-experience-service-leadership-speaker-workshop-facilitator-founder-one-team-training-co-founder-tomorrow-meets-today/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/unlocking-aliveness-in-leadership-7103003/season-2-episode-8-frances-and-andy-in-conversation-with-sajna-rahman-customer-experience-service-leadership-speaker-workshop-facilitator-founder-one-team-training-co-founder-tomorrow-meets-today.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}